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Why AI Makes Customer Service Worse, And What Companies Can Do To Fix It

來源 时代周刊 TIME8 天前
內容摘要

This item is a 英文-language original; headline and summary shown as published.

Algorithmic efficiency is not a substitute for human empathy and judgment, writes Francine Berman.

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Why AI Makes Customer Service Worse, And What Companies Can Do To Fix It · 寰宇通鑑