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Why AI Makes Customer Service Worse, And What Companies Can Do To Fix It

来源 时代周刊 TIME8 天前
内容摘要

本条为 英文 原文，标题与摘要按原语言呈现。

Algorithmic efficiency is not a substitute for human empathy and judgment, writes Francine Berman.

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Why AI Makes Customer Service Worse, And What Companies Can Do To Fix It · 寰宇通鉴