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Why AI Makes Customer Service Worse, And What Companies Can Do To Fix It

Source 时代周刊 TIME8d ago
Summary

Algorithmic efficiency is not a substitute for human empathy and judgment, writes Francine Berman.

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Desk
World
Region
Americas
Language
English
Item ID
world-cfb7dd77

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Why AI Makes Customer Service Worse, And What Companies Can Do To Fix It · Meridian Globe